Shipping & returns

Shipping

We ship all orders from our workshop in Weybridge, Surrey via Royal Mail or courier. Postage is always charged at cost, we don't mark it up.

Exact postage is calculated when we prepare your order and included in your quote. You'll know the cost before you pay.

Processing time

We'll let you know the expected timeline when we confirm your order. You can track your order's progress on our order tracking page.

Returns

Because every item is printed to order, we can't accept returns simply because you've changed your mind. However:

• Faulty prints: it's unlikely that a serious defect will get sent out as we inspect every item as we print it, and before it gets packaged for shipping. If your item has a genuine defect (warping, poor adhesion, missing features, wrong colour), contact us and we'll discuss the options with you. We might reprint it at no additional cost, or offer a refund for that part.
• Damaged in transit: if your order arrives damaged, email us with a photo within 7 days of delivery and we'll send a replacement or refund you.
• Wrong item: if we've sent the wrong thing, or missed a part, we'll correct it immediately where the error is ours. If a part has been missed off a quote which has been accepted, we reserve the right to charge for the additional work.

Refunds

Where a refund is due, we'll process it to your original payment method within 5 working days. Postage costs are refunded if the return is due to our error.

Cancellations

You can cancel an order before we start printing for a full refund. Once printing has begun, cancellation may not be possible, contact us and we'll do our best, but we might need to charge you for what has printed so far.

Questions?

Email us at hello@weybridge3dprint.co.uk or call 01932 808 655 and we'll sort it out.